The Leading Online Store in Sri Lanka

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Help & Support

Need assistance? Find answers to common questions about orders, payments, deliveries, warranties, and product support.

Payments

We offer multiple secure payment options including cash payments, bank transfers, online payments, Visa, MasterCard and selected installment plans.

Delivery

We provide reliable island-wide delivery through trusted courier partners with secure packaging and order tracking whenever available.

Warranty

Genuine products are covered by the applicable manufacturer warranty. Our support team is available to guide you through warranty claims and repair procedures.

Frequently Asked Questions

Product prices are displayed according to our current pricing policy. Where applicable, taxes and other charges will be clearly indicated during checkout or on the product page.

Depending on the payment gateway or card issuer, additional processing fees may apply. Any applicable charges will be shown before your payment is completed.

Orders are dispatched once payment has been verified and the products have completed our quality inspection and packaging process.

The warranty covers manufacturing defects that occur during normal use. Damage caused by accidents, liquid spills, power fluctuations, unauthorized repairs, misuse, or improper handling is generally not covered under warranty.

Warranty periods for batteries, chargers, and other accessories vary by manufacturer and product model. Please refer to the product warranty information or contact our support team for details.

Please keep your original invoice or proof of purchase. This document is normally required to verify your purchase before a warranty inspection or service request can be processed.

Repair times depend on the nature of the fault and the availability of replacement parts. Our service team will keep you informed of the estimated completion time after inspection.

Yes. Our technical support team is available to assist with product setup, troubleshooting, warranty inquiries, hardware upgrades, and general after-sales support.

Yes. We welcome corporate, educational, and government purchases. Contact our sales team for quotations, volume pricing, and customized IT solutions.

Product reservations may be available for selected items, subject to stock availability and our reservation policy. Please contact our sales team for assistance.

Contact our customer support team as soon as possible after receiving your order. Please provide your invoice number and photographs of the product and packaging so we can investigate and arrange a suitable resolution.
DVM Computers

Got Question? Call us 24/7

+94 765 830 588

No. 554/B, Negombo Road,

Mahabage, Sri Lanka

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