Exchange & Return Policy

1 Overview

At DVM Computers, we are committed to providing high-quality laptops, desktop computers, computer components, and accessories. This Exchange & Return Policy explains the conditions under which products purchased from our store can be exchanged or returned.

2 Product Exchange Eligibility

Customers may request an exchange under the following conditions:

• Exchange requests must be submitted within 7 days from the date of purchase.
• The product must be unused and returned in its original condition.
• All original packaging, manuals, accessories, warranty cards, and free gifts must be included.
• The product should not have physical damage, liquid damage, or signs of misuse.

3 Laptop & Computer Products

Due to the nature of electronic products, opened or activated laptops, desktops, and computer components cannot be exchanged unless there is a confirmed manufacturing defect.

• Manufacturer warranty terms will apply for hardware failures.
• Operating system activation, software licenses, and installed software cannot be reversed.
• Data stored on devices must be backed up before returning products.

4 Accessories Exchange Policy

Computer accessories such as keyboards, mice, headsets, chargers, cables, storage devices, and other peripherals can be exchanged if:

• The item is defective due to a manufacturing issue.
• The request is made within the applicable exchange period.
• The product is returned with original packaging and accessories.

5 Damaged or Incorrect Items

If you receive a damaged product or an item different from your order, please contact our customer support team within 48 hours of delivery.

We may request photographs or videos of the package and product to verify the issue before processing the exchange.

6 Products Not Eligible for Return

• Products damaged due to customer misuse or accidents.
• Software licenses, activation keys, and digital products.
• Products without serial numbers or warranty labels.
• Customized or specially configured systems.
• Items missing original packaging or accessories.

7 Refund Policy

Refunds will only be provided where applicable and approved according to our return assessment process.

• Refund processing time may vary depending on the payment method.
• Delivery charges are non-refundable unless the return is caused by an error from our side.
• Approved refunds will be processed through the original payment method whenever possible.

8 Warranty Claims

Warranty claims will be handled according to the manufacturer's warranty terms and conditions.

Customers may be required to provide the invoice, warranty card, and product serial number when requesting warranty service.

9 Customer Responsibilities

• Verify product specifications before purchase.
• Keep the original invoice for future warranty claims.
• Ensure proper handling and safe usage of electronic equipment.
• Maintain backups of personal data before submitting devices for service.